Refund Policy
Thank you for shopping. We want you to be completely satisfied with your purchase of daily use soft footwear. In the event that you are not entirely happy with your order, we offer a comprehensive refund policy to ensure your peace of mind.
1. Eligibility for Refunds:
2. Return Process:
3. Refund Processing:
4. Exchanges:
If you wish to exchange your item(s) for a different size or style, please follow the return process mentioned above and place a new order for the desired item(s) separately.
5. Exceptions:
6. Customer Satisfaction:
Your satisfaction is our top priority. If you have any concerns or questions regarding your purchase, please contact our customer support team, and we will be glad to assist you.
Please note that this refund policy applies only to purchases made directly through our website. If you have purchased our products from a third-party retailer, please refer to their respective refund policies.
We strive to provide you with the highest quality soft footwear and exceptional customer service. If you have any further inquiries about our refund policy, please reach out to us.
1. Eligibility for Refunds:
- To be eligible for a refund, you must request a return within 3 days from the date of delivery.
- The item(s) must be unused, in the same condition as received, and in the original packaging.
- Proof of purchase, such as the order number or receipt, will be required.
2. Return Process:
- To initiate a return and request a refund, please contact our customer support team through [contact information]. Provide the order details and a brief explanation for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
- Please securely package the item(s) to be returned, including all original accessories and documentation, and ship it back to us using a trackable shipping method. The return shipping costs will be the responsibility of the customer.
3. Refund Processing:
- Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
- If approved, your refund will be processed within [number of days] days and issued to the original method of payment used during the purchase.
- Please note that the refund amount may exclude any shipping charges incurred during the initial purchase.
4. Exchanges:
If you wish to exchange your item(s) for a different size or style, please follow the return process mentioned above and place a new order for the desired item(s) separately.
5. Exceptions:
- For hygiene reasons, certain items, such as socks or custom-made products, may not be eligible for return or refund unless they are defective or damaged upon receipt.
- Refunds or exchanges may not be provided for items that have been altered, damaged, or show signs of excessive wear.
6. Customer Satisfaction:
Your satisfaction is our top priority. If you have any concerns or questions regarding your purchase, please contact our customer support team, and we will be glad to assist you.
Please note that this refund policy applies only to purchases made directly through our website. If you have purchased our products from a third-party retailer, please refer to their respective refund policies.
We strive to provide you with the highest quality soft footwear and exceptional customer service. If you have any further inquiries about our refund policy, please reach out to us.